Policies

1. IntroductionRiyansh Industries may collect personal information when you visit our Website, submit an enquiry, request a quotation, purchase a product or service, contact customer support, communicate through WhatsApp or RCS, or otherwise interact with us.The information we process depends on how you interact with us.For example, a customer requesting a quotation may provide a name and mobile number, while a customer placing an order may additionally provide an address, billing details and transaction information.Where messaging services are used, the information processed may include telephone numbers, message content, delivery information, responses and related technical information.We seek to maintain appropriate safeguards and to process information in accordance with applicable Indian law and applicable requirements of third-party platforms.

2. Information We Collect
2.1 User and Contact InformationDepending on the interaction, we may collect:name;mobile or telephone number;email address;postal or delivery address;billing information;organisation or business details;enquiry information;customer-service correspondence;preferences and communication choices; andinformation voluntarily submitted by you.We do not require every visitor to provide all of this information.

2.2 Device and Technical InformationWhen you interact with our Website or digital services, technical information may be collected, such as:IP address;browser type;operating system;device type;approximate location derived from technical information where appropriate;pages visited;referring URLs;timestamps;diagnostic information;security logs; andother information reasonably necessary to maintain service security and performance.

2.3 Cookies and Similar TechnologiesWe may use cookies, pixels, local storage and similar technologies to operate the Website, remember preferences, understand Website usage, improve performance and, where applicable and lawfully permitted, measure communications or marketing effectiveness.Further information is provided under the Cookies & Tracking Technologies section below.
2.4 Message DataWhen you communicate with Riyansh Industries through WhatsApp, RCS, SMS, email or another supported channel, we may process information necessary to provide that communication service.This may include:telephone number or messaging identifier;message text;attachments or media you voluntarily send;timestamps;delivery status;read status where made available by the platform;responses;opt-in or opt-out records;support history; andtechnical metadata associated with the communication.RCS for Business supports the exchange of messages and events between an agent and users through the relevant platform infrastructure. GGoogle for DevelopersWe do not intentionally request sensitive personal information through ordinary marketing messages. You should avoid sending passwords, payment PINs, authentication credentials or other highly confidential information through messaging channels unless specifically requested through a secure process.

3. Purpose of Data CollectionRiyansh Industries may collect and process personal information for legitimate purposes including:responding to enquiries;preparing quotations;processing orders;providing products and services;delivering customer support;communicating order or service updates;sending permitted promotional communications;processing payments;maintaining business records;preventing fraud and misuse;securing systems;complying with legal obligations;resolving disputes;improving products and customer experience; andadministering WhatsApp, RCS and other business communication channels.We seek to avoid collecting information that is unnecessary for the relevant purpose.

4. Consent for WhatsApp & RCS Data ProcessingWhere required by applicable law, Riyansh Industries will obtain appropriate consent before using personal information for the relevant purpose.If you voluntarily contact Riyansh Industries through WhatsApp or RCS, we may process the information contained in that interaction to respond to your request, provide customer service or perform the requested transaction.For promotional communications, we may use appropriate opt-in mechanisms where required.You may withdraw consent for optional communications by following the available opt-out instructions or contacting Riyansh Industries directly.Withdrawal of consent does not necessarily affect processing already undertaken lawfully before withdrawal and may not prevent processing that is necessary for a transaction, security, fraud prevention or legal compliance.WhatsApp and RCS are third-party communication ecosystems. Their own privacy practices, terms and policies may also apply to information processed by those platforms.

5. Legal Basis for ProcessingRiyansh Industries seeks to process personal information on an appropriate legal basis under applicable Indian law.Depending on the circumstances, processing may be based on:consent;performance of a requested contract or transaction;steps taken at your request before entering into a transaction;compliance with applicable legal obligations;legitimate and reasonable business purposes permitted by law;prevention, detection or investigation of fraud, misuse or security incidents; oranother lawful basis recognised under applicable Indian law.India’s Digital Personal Data Protection Act, 2023 establishes a framework concerning processing of digital personal data and recognises both individual privacy interests and lawful processing requirements. Its provisions are being brought into force according to the government’s applicable commencement notifications. MMeitY+1Where a particular statutory requirement applies to Riyansh Industries, we will seek to comply with it from the date it becomes applicable to the relevant processing activity.

6. How We Use Collected DataWe may use collected information to:communicate with customers;answer questions and enquiries;process orders;provide quotations;arrange delivery or fulfilment;send transaction-related notifications;provide customer support;administer WhatsApp and RCS communications;maintain records;improve our Website and services;analyse service performance;detect security threats;prevent fraud and abuse;administer subscriptions where applicable;send marketing communications where permitted;comply with lawful requests; andestablish, exercise or defend legal claims.We do not sell personal information merely because it has been collected through our Website or customer communication channels.

7. Data Retention & DeletionRiyansh Industries retains information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business requirements, or as required by applicable law.Retention periods may depend on:the nature of the information;the purpose for which it was collected;the customer relationship;accounting and tax requirements;contractual obligations;dispute-resolution requirements;security and fraud-prevention needs; andapplicable statutory limitation periods.When personal information is no longer reasonably required, Riyansh Industries may delete, anonymise or securely dispose of it, subject to legal, regulatory, accounting or evidentiary requirements.Requests for deletion may be subject to lawful exceptions.Where information is processed by third-party messaging or infrastructure providers, deletion may also depend on their applicable retention systems and policies.



8. Data Sharing with Third PartiesRiyansh Industries may share or disclose information where reasonably necessary for legitimate business purposes, service delivery or legal compliance.Depending on the Service, recipients may include:Meta / WhatsAppWhere WhatsApp Business services are used, relevant information may be processed through Meta’s WhatsApp Business infrastructure.WhatsApp Business use is governed by applicable WhatsApp Business terms and policies. WWhatsApp BusinessGoogle / RCSWhere RCS for Business is used, relevant information may be processed through Google’s RCS infrastructure and associated service systems.RCS for Business involves brands, agents, messaging infrastructure and, depending on the launch arrangement, carriers or other service partners. Google states that RCS agent launches may be reviewed by Google, carriers or both. GGoogle for Developers+1Telecom OperatorsRCS and other messaging services may involve telecommunications operators or messaging partners responsible for network delivery.Service ProvidersWe may use vendors for:hosting;cloud infrastructure;website management;analytics;customer support;payment processing;communications;cybersecurity;technical maintenance; andother operational functions.Service providers are expected to process information only for appropriate business purposes and subject to applicable contractual or legal safeguards.Legal and Regulatory AuthoritiesInformation may be disclosed where required by applicable law, court order, governmental direction, law-enforcement request or to protect legal rights and security.

9. Security Measures & EncryptionRiyansh Industries takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.Depending on the system involved, safeguards may include:access controls;authentication mechanisms;restricted administrative access;secure transmission protocols;encryption where supported and appropriate;backups;logging and monitoring;security updates;vendor controls; andincident-response procedures.No electronic transmission or storage system can be guaranteed to be completely secure.Where WhatsApp or RCS is used, communications may also be subject to the security architecture and controls of the relevant third-party platform and telecommunications infrastructure.Riyansh Industries does not claim that every message transmitted through a third-party platform is protected by identical security mechanisms.

10. Cookies & Tracking TechnologiesCookies may be used to enable core Website functionality, remember preferences, understand Website traffic and improve user experience.Cookies may be:Essential cookies, required for basic Website operation;Preference cookies, used to remember settings;Analytics cookies, used to understand Website usage; andMarketing or measurement technologies, where implemented and permitted.You may be able to control cookies through your browser settings.Disabling certain cookies may affect Website functionality.Where required by law, Riyansh Industries will seek appropriate consent before placing or using non-essential tracking technologies.

11. Data Transfer & Storage (India-Based)Riyansh Industries intends, where reasonably practicable and appropriate, to maintain business records and relevant data using systems or service providers supporting operations in India.However, some third-party platforms used for WhatsApp, RCS, cloud infrastructure, analytics, payments or other services may process information outside India or through internationally distributed infrastructure.Where information is processed outside India, the processing may be subject to the applicable privacy terms, contractual safeguards, legal requirements and infrastructure arrangements of the relevant service provider.Because third-party services may change their infrastructure locations over time, Riyansh Industries does not represent that every element of every technical processing operation will permanently remain within India.

12. User Rights (Access, Correction, Deletion)Subject to applicable law and reasonable verification requirements, individuals may contact Riyansh Industries regarding their personal information.Depending on the applicable legal framework, available rights may include:requesting access to personal information;requesting correction of inaccurate information;requesting deletion where legally permissible;withdrawing consent for optional processing;opting out of promotional communications;raising a privacy-related complaint; andseeking information about the handling of personal data.To make a request, contact:Email: digvijayraje4596@gmail.com
Mobile: 9970516057We may need to verify your identity before acting on a request in order to protect personal information from unauthorised disclosure.Some requests may be refused or limited where permitted or required by law, including where information must be retained for legal, tax, accounting, security or dispute-related reasons.

13. Policy for ChildrenRiyansh Industries does not knowingly seek to collect personal information from children for independent commercial purposes where such collection is not appropriate or legally permitted.Our Services are primarily intended for customers and business users capable of entering into lawful transactions.If a parent, guardian or authorised person believes that a child has provided personal information to Riyansh Industries in circumstances where such information should not have been collected, they may contact us using the details below.Upon receiving a valid request, we will assess the circumstances and take appropriate action consistent with applicable law.

14. Updates to Privacy PolicyRiyansh Industries may update this Privacy Policy periodically to reflect changes in:applicable law;business practices;Website functionality;WhatsApp or RCS requirements;security practices;service providers; ordata-processing activities.The updated Privacy Policy will be published through the applicable Website or otherwise made available.The “Last Updated” date at the beginning of this Policy indicates when the document was most recently revised.Where applicable law requires specific notice or consent for a material change, Riyansh Industries will take appropriate steps.

15. Governing Law (India)This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.Subject to mandatory legal rights and applicable jurisdictional rules, disputes concerning this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over Sangli, Maharashtra, India.Nothing in this Privacy Policy is intended to restrict any privacy, consumer or statutory right that cannot legally be excluded or waived.

16. Contact InformationFor privacy questions, data-access requests, correction requests, deletion requests, consent withdrawal requests, complaints or other privacy-related matters, please contact:Riyansh Industries
C.S.No.87/1B, Plot No.31, Flat No.102,
Mahalxmi Chowk, Govt. Colony,
Sangli, Maharashtra – 416416, IndiaMobile: 9970516057
Email: digvijayraje4596@gmail.com
Udyam Registration No.: UDYAM-MH-29-0058314When contacting us regarding personal information, please provide sufficient details for us to identify the relevant interaction or request. Please do not include unnecessary sensitive information in your email.Riyansh Industries is committed to handling privacy concerns in a responsible manner and will make reasonable efforts to respond to legitimate requests within the period required by applicable law.End of Privacy PolicyThese drafts are structured to be suitable for placing behind the Terms of Service and Privacy Policy links used in an RCS/WhatsApp verification submission. Google specifically identifies accessible Terms and Privacy Policy pages as launch prerequisites for RCS agents. GGoogle for DevelopersOne important point before publishing: replace/confirm the business category and legal constitution if Riyansh Industries is, for example, a proprietorship, partnership, LLP or private limited company. That information can materially change the legal wording, especially the contracting-party and liability provisions.